Events, intros, conflicts, house rules, the WhatsApp groups, the things people don't tell HQ about. ColivHQ gives your community team a real dashboard for the work that decides whether members renew — not just a Slack channel and a calendar.
Most “community platforms” are forums in a trenchcoat. ColivHQ's community ops module is for the people who actually run the building.
Day-1 welcome, intro to roommates, house rules acknowledgement, neighbourhood guide. Drip-scheduled by member type and length of stay.
Recurring weeklies, one-off socials, paid programming. RSVP, capacity, waitlist, attendance tracking — all in-app, all measurable.
House groups stay in WhatsApp. Conversations sync into ColivHQ. Templates for broadcasts. Quiet hours respected. No double-inbox.
Track complaints, mediations, written warnings, evictions. Private to your team, audit-trailed, queryable by member or unit.
Members file bugs, request features, vote on what gets built next. Your roadmap, public, owned by the community. (We use it for ColivHQ itself.)
Quarterly NPS, cohort sentiment, at-risk-of-leaving flags from behavioural signals. Find churn before it finds you.
Your community manager is the difference between a member who renews and one who doesn't. The maths: one extra month of stay across 100 beds is roughly $90K of NRR. Give that person a real tool, not a Notion page.
“For the first time, my community manager isn't drowning in WhatsApp. She walked into Monday with a dashboard of what needs attention. Renewal conversations now start two months earlier. That alone paid for the year.”
14-day trial. Bring your messiest WhatsApp group. We'll show you how it disappears.